Buyer’s FAQs

Frequently Asked Questions

   

DELIVERY AND SHIPPING

 

Is payment on delivery accepted?
We do not take payments for items on delivery, we only accept payment before delivery however you have an option of paying the delivery fee to the dispatch rider on delivery. Please, note that this does not apply to deliveries outside Lagos.

Please read more on products delivery and product return policies.

Is payment on delivery accepted outside Lagos?
We do not take payments for items on delivery, we only accept payment before delivery outside Lagos.
Please read more on products delivery and product return policies
How much do you charge for delivery?
Deliveries within Lagos;
1000 naira within lagos mainland
1500 naira for mainland -island and vice cersa

Deliveries outside Lagos range from 1500 – 3500 depending on the state

Do you do same day delivery?
Yes, We do same day delivery for wigs under the condition that you place your order before 11 am that day.
Can I pick up a product myself?
If you would like to pick up your order for any reason whatsoever, pls notify us while placing your order. The address for pick up will be sent to you as soon as your order is ready.

ORDERS FAQS

 

Can I return an item?
You can return an item under certain terms and conditions.
Kindly read more on our product return policy here.
How can I order?
Placing orders is quite easy. You click on the item you want to purchase, add to cart and then proceed to checkout.
You have options to pay either with your card or do a bank transfer.
You can also place your orders via WhatsApp by clicking the link below the product you want to purchase.
Can I make a custom order if not listed on the site?
Customer satisfaction is one of our core values at 23rd Avenue Store, if the item you want is not listed on our website, all you need to do is send us a picture of what you want and it would be custom made for you.
Are there any hidden charges to my order?
No, there isn’t any hidden charges whatsoever to your order.
How long do you take to despatch an order?
For our handmade slides, production takes 3-5 days and the item would be dispatched on the last day or the following day after production.

For Wigs; orders within Lagos placed before 12 noon would be dispatched the same day or the next day while orders outside Lagos would be dispatched the next day after the order has been placed.

WEBSITE USAGE FAQs

 

Do I need to register to make an order?
No, you do not need to register before you can make an order. Registering on our website is optional.
How do I get updates on new products?
To get updates on new arrivals, designs and styles of items at 23rd Avenue Store all you need to do is to subscribe to our updates and you’ll get notified whenever we have new updates.
Can I order via whatsapp instead of website?
Yes, you can. Under every item, there is a direct link that takes you to our whatsapp. We respond immediately.
What do I do if I can’t find what I need on the website?
If you want an item that is not listed on our website, all you need to do contact us on WhatsApp or via email and send us a picture of what you want and it would be custom made for you.

SLIDES FAQs

 

Are you slides ready made?
Mostly not, because of differences in individuals’ sizes,colors and desired design. We only make by order and payment validates order.
How long does it take to make them?
Production of slides or sandals takes 3-5 days after payment.
Is quality guaranteed?
For all our handmade footwears, you can be assure of good quality and durability. We have a great team of experienced coblers and we make use of the best materials possible.
Can I get a custom size or color?
Yes, we make slides in any size, be it a small feet or a big feet; slim or wide; we cater for all sizes.
Can I return already made slides?
You can, however it’s based on certain terms and conditions. Please read more on our product return policy here.

WIGS FAQs

 

How Can I Contact You?

Pls do not hesitate to contact us if you have any questions, queries or enquiries;

(+234)8120672536 for phone calls and WhatsApp.

You can also send us a message via email
23rdavenuestores@gmail.com

We try as much as possible to respond quickly.

Are the wigs exactly as seen in pictures displayed?
Yes, the wigs we sell are exactly the same as the ones shown on the website.
How do I place an order?

Placing orders is quite easy. You click on the item you want to purchase, add to cart and then proceed to checkout.
You have options to pay either with your card or do a bank transfer.
You can also place your orders via WhatsApp by clicking the link below the product you want to purchase.

How long will the hair last?
Good maintenance is key to longlasting hair. If you want your wig to last even longer, treat it like you would treat your own hair. Take good care of it. Do not apply heat on it very often.
What can I do to maintain my wig?
Occasionally wash your wig with a shampoo and conditioner,
Allow your wigs to dry naturally after washing
Apply treatment occasionally
Do not apply heat (either through curling o straightening) very often as this can dry your wigs fast and reduce the lifespan.
It is advisable to store your wigs on a wig stand.